# Email Quota

Humanic regulates email volume in two ways:

1. email volume (quota)
2. sending rate

These limits help improve your deliverability and likelihood of reaching your recipient’s inbox. 

### [​](https://resend.com/docs/knowledge-base/resend-email-quota#free-account-daily-and-monthly-email-quota)Free Account Daily and Monthly Email Quota <a href="#free-account-daily-and-monthly-email-quota" id="free-account-daily-and-monthly-email-quota"></a>

Free accounts have a daily email quota of 100 emails/day and 3,000 emails/month. This quota includes both sent and received emails. Multiple `To`, `CC`, or `BCC` recipients in sent emails count as separate emails towards this quota.

### [​](https://resend.com/docs/knowledge-base/resend-email-quota#paid-plan-email-quota)Paid Plan Email Quota <a href="#paid-plan-email-quota" id="paid-plan-email-quota"></a>

* Humanic plans have no email quota limits.
* Multiple `To`, `CC`, or `BCC` recipients in sent emails count as separate emails towards the monthly quota.

### [​](https://resend.com/docs/knowledge-base/resend-email-quota#rate-limits)Rate Limits <a href="#rate-limits" id="rate-limits"></a>

All accounts start with a rate limit of 2 requests per second. The [rate limits](https://resend.com/docs/api-reference/introduction#rate-limit) follow the [IETF standard](https://datatracker.ietf.org/doc/html/draft-ietf-httpapi-ratelimit-headers) for stating the rate limit in the response header. If you have specific requirements, to request a rate increase send an email to <care@humanic.ai>

### [​](https://resend.com/docs/knowledge-base/resend-email-quota#bounce-rate)Bounce Rate <a href="#bounce-rate" id="bounce-rate"></a>

All accounts must maintain a bounce rate of under **4%**. The [**Metrics page**](https://resend.com/metrics) within an account and/or [webhooks](https://resend.com/docs/dashboard/webhooks/event-types#email-bounced) allow you to monitor your account bounce rates. Maintaining a bounce rate above 4% may result in a temporary pause in sending until the bounce rate is reduced.

Tips to keep a bounce rate low:

* Remove inactive user email addresses from email lists.
* Only send to recipients who have given consent to receive email.
* When testing, avoid sending to fake email addresses.&#x20;
* If you are using open/click tracking, periodically remove recipients who are not engaging with your emails from your email lists.

### [​](https://resend.com/docs/knowledge-base/resend-email-quota#spam-rate)Spam Rate <a href="#spam-rate" id="spam-rate"></a>

All accounts must have a spam rate of under **0.08%**. The [**Metrics page**](https://resend.com/metrics) within an account and/or [webhooks](https://resend.com/docs/dashboard/webhooks/event-types#email-complained) allow you to monitor your account spam rates. Maintaining a spam rate over 0.08% may result in a temporary pause in sending until the spam rate is reduced.

Tips to keep a spam rate low:

* Give recipients an easy way to opt-out of emails.
* Send relevant and timely emails.
* Only send to recipients who have given consent to receive email.


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