Email Deliverability

Learn what valid email permission looks like and why it matters.

What counts as email consent?

Learn what valid email permission looks like and why it matters.

Getting consent to send email isn’t just a legal requirement. It’s also essential for keeping your deliverability strong and your Humanic account in good standing.This guide explains what valid email permission looks like, why it matters, and how to set it up properly.

​Why consent matters

Many senders assume that if someone provides an email address, that automatically means it’s okay to email them. But that’s not always true and can often cause large-scale deliverability problems, especially for marketing or bulk messages.Mailbox providers like Gmail and Outlook closely monitor how recipients react to your emails, paying special attention to whether people mark your emails as spam. High complaint rates or low overall engagement signal that your messages weren’t wanted, which can hurt your reputation and lead to filtering, blocking, or delivery issues.

​What doesn’t count as permission

These common methods are not considered valid:

• Including a clause in your Terms of Service that says users “agree to receive emails”

• Using a pre-checked box on your signup form for marketing messages

• Assuming someone is opted in unless they unsubscribe

These approaches violate email best practices and don’t meet legal standards like GDPR.

​What does count as permission

Valid consent means the recipient clearly and knowingly agreed to receive the specific kind of email you’re sending.According to GDPR (and general best practices), consent must be:

• Freely given – without pressure, bundling, or tricks

• Specific – clearly describes the type of messages the user will receive

• Informed – the user knows who you are and how you’ll use their data

• Unambiguous – requires an active opt-in (like checking a box)

In other words, recipients should be able to consent to each message type from a particular sender.

​What happens if you send without consent?

If you send to recipients who didn’t explicitly opt in, here’s what can happen:

1. Some of those people will mark the message as spam.

2. Mailbox providers may block your mail or filter it to the spam folder.

3. If your spam complaint or bounce rate remains high, Humanic may suspend your account to protect our sending reputation.

And this applies globally, not just in the EU. Even if your emails are technically legal in your country, violating consent can lead to your mail being blocked or filtered to the spam folder.

​Best practice: Let people say “yes”

The easiest way to get consent is to ask for it clearly and separately. Add an unchecked checkbox to your signup form, like this:

Yes, I want to receive product updates and occasional marketing emails

Follow these best practices:

• Keep it optional and unchecked by default

• Make the wording clear and specific

• Place it outside of your Terms of Service

• Include a one-click unsubscribe link in every email

​Still have questions?

Following best practices helps everyone — your recipients, your deliverability, and the health of the email ecosystem. When you start with clear consent, your messages are the ones people are glad to receive.If you’re new to permission-based sending, please reach out to [e-mail] and we’ll help you make sure everything’s on track.