FAQ's

Frequently asked questions

I accidentally used the OutSkill coupon code on a monthly plan

Please contact our team at [e-mail], and we’ll apply the coupon to your annual plan.

I do not see any place to apply my coupon code?

You can apply your coupon code on the pricing plans page in the Humanic dashboard. If you don’t see the coupon code option or have any trouble, please email [e-mail] for assistance.

I did not subscribe to Humanic but my credit card has got charged?

Please don't panice and first toggle off auto-renew by going into the pricing plans option.

How do I request a refund for accidental charges?

To get a refund for accidental charges, contact the Humanic support team at [e-mail] with your account details and a description of the issue. Refunds are typically processed within 5-7 business days after your request is reviewed.

Can I send out cold emails using Humanic?

Humanic primarily focuses on sending nurture campaigns to opted-in email addresses. However, it can also be used to send small batches of outbound emails.

What is the difference between Nurture and Cold Emails?

Nurture emails are sent to people who have shown interest in hearing from you, such as through a webinar, newsletter signup, or other interactions. Cold emails, on the other hand, are sent to people who are unfamiliar with your service and have not expressed any prior interest.

Is Humanic a replacement for tools such as customer.io, Braze and Klaviyo

Yes, Humanic is an AI-native email platform, and many customers who previously used tools like Customer.io, Braze, and Klaviyo have switched to Humanic for its advanced automation and AI-driven features

Does Humanic only generate emails or does it send emails too?

Humanic not only generates emails but also sends them. You can create personalized email campaigns and Humanic will handle the sending process, including optimizing delivery timing and managing technical aspects like domain rotation and reputation

Do you provide hyper-personalization?

Yes, outgoing emails can be hyper-personalized for each recipient, but this feature is only available with our enterprise plans. The emails can be personalized with a number of factors - like available first party demographic data, social intent signals and third party enriched data.

What do I need to send emails from my domain?

To start sending emails, you’ll need to connect an existing domain or purchase a new one.

Does Humanic help with purchasing domains?

No, Humanic does not assist with purchasing domains. Domains can be bought from popular registrars such as GoDaddy.com, Namecheap.com, Hostinger.com, and many others.

What LLM models do you support?

Humanic continually tests all available email generation models and adds the latest ones within days of their release.

Can I send a Test Email before I activate a campaign

Yes. It is strongly recommended that you send a test email before activating a campaign.

Can I send emails without configuring my domain?

No. You can only send test emails but currently do not support sending emails without connecting your domain. But you can send emails by connecting your Google / Gsuite Account.

Do you have a drag and drop editor?

No. Humanic does not support a drag and drop editor all editing is prompt only including micro-editing. There is the ability to change the content directly using code if the Model is mis-behaving.

Do you offer the ability to have a dedicated IP?

Yes, dedicated IP addresses can be purchased as part of our enterprise plans.

Do you limit the number of users that can use Humanic?

We have not restrictions and you can have as many users in your organization using the Humanic account.

How many domains can I connect to Humanic?

Humanic allows you to connect as many domains as you like. There’s no limit.

How many emails can I send every day on a domain?

Humanic tracks bounce rates (both hard and soft) and manages unsubscribes for the emails you send. We also monitor your domain and IP reputation, along with spam rates. If any of these exceed our thresholds, your account may be suspended.

Do you provide migration support?

Yes, our Scale and Enterprise plans include support for migrating from your current email tool to Humanic. Also see Switching to Humanic